Refund policy

Last updated: 29 September 2026

The short version

  • Changed your mind? Return it within 30 days of delivery, unworn and in its original packaging, and we refund you in full.
  • Something damaged, wrong or missing? Send us a photo and we send you the right piece for free. No need to return anything.
  • Parcel not arrived? See our Shipping policy: we find it or send it again.

How to return

  1. Email support@cairosupport.com with your order number within 30 days of delivery.
  2. We reply with the return address. Please don't send anything before that: parcels sent without contacting us can't be matched to an order.
  3. Send it back unworn, in its original packaging, with tracking. Return postage is paid by you.

Customers in the EU and UK have a legal right to withdraw within 14 days of delivery; our 30 days include that right. EU customers can also use the "Withdraw from the contract here" button on our website.

Your refund

  • The full amount you paid, to your original payment method, in the currency you paid. Klarna: your invoice is adjusted.
  • We refund within 14 days of receiving the item back (or proof that you sent it, whichever comes first).
  • Your bank usually shows it within 5–10 business days after we issue it.

Cancelling an order

Email us before your order ships and we cancel it and refund you in full. Once it has shipped, it's a return as above.

Damaged, wrong or missing items

Email us within 14 days of delivery with your order number and a clear photo. We send the right or missing piece free of charge. With Buy 1 Get 1 Free, if your free bracelet is missing, we send it.

In the EU and UK you also have the 2-year legal guarantee for items that are faulty when delivered.

Before you open a dispute

Please email us first. We reply within 24 hours (Mon–Fri) and sort it out faster than a bank dispute.

Contact

SCORPION III Ltd (trading as CĀIRO)
66 Paul Street, London, England, EC2A 4NA
support@cairosupport.com